Customer Service Representative II liaising with customers and providing product support in a fast - paced environment. Handling requests timely while managing multiple tasks and priorities.
EA
Hybrid Customer Service Associate I – Late Shift
Posted last month
About the role
- Primary customer contact at Resideo handling inbound inquiries and resolving order issues for assigned accounts. Collaborating cross-departmentally to provide exceptional customer service.
Responsibilities
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
- Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
- Assist other customer service associates with administrative duties.
- Communicate with other departments to resolve customer issues.
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Requirements
- High School Diploma, or equivalent
- English Advanced
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
Benefits
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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