Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
About the role
- Audit and Exam Support Specialist providing administrative support for compliance audits in mortgage servicing. Supporting documentation organization, tracking, and timely responses during audit processes.
Responsibilities
- Provide administrative support for audits and exams, including tracking requests and deadlines
- Assist in gathering, organizing, and submitting documentation for audit and exam requests
- Maintain trackers for audit findings, requests, and remediation status
- Support follow-ups with internal stakeholders to ensure timely responses
- Help log and organize incoming audit and exam questions
- Assist in preparing materials for audits, exams, and internal reviews
- Perform data entry and documentation updates in internal systems (e.g., Jira or similar tools)
- Support the team with general coordination and process-related tasks
- Other duties as assigned
Requirements
- 1–2+ years of experience in an administrative, operations, or support role (mortgage or financial services experience is a plus but not required)
- Strong organizational skills and attention to detail
- Comfortable working with spreadsheets, trackers, and documentation
- Ability to manage multiple tasks and follow through on deadlines
- Strong communication skills and ability to collaborate with cross-functional teams
- Familiarity with tools like Jira, Excel, or similar systems is a plus
- High school diploma or equivalent required; bachelor’s degree preferred but not required
Benefits
- Compensation: competitive salary and 401k plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Food & meals: in-office snacks and drinks, and Bagel Fridays
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Generous time off: 17 days paid time off, sick days, and 11 company holidays
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