Senior Field Service/Support Engineer providing on - site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.
About the role
- Technical Support Specialist providing IT support for Equisoft employees. Responsible for troubleshooting technical issues and managing user accounts in a hybrid work environment.
Responsibilities
- Provide users with IT support (workstations, mobile phones, meeting rooms, etc)
- Answer their questions correctly
- Diagnose and solve user problems
- Assign requests to the appropriate person(s)/teams
- Setup access, accounts, equipment for new employees of Equisoft and Altus Consulting
- Carry out the support of office IT equipment (printers, meeting rooms, hot desks, etc)
- Manage user accounts
- Provide support to employees in the Bath office and remotely
- Perform other related duties
- Perform on-call support on a rotational basis
Requirements
- 1+ year(s) of experience in a similar role
- Knowledge of Windows business environments and office software
- Good knowledge of Office 365 components
- Good knowledge of networking and issue troubleshooting skills
- Experience with laptop hardware maintenance and configuration
- Excellent communication skills (written and spoken)
- Possess the ability to problem solve and an analytical mindset
- A passion for IT and willingness to learn and develop
- Demonstrated ability to identify process improvement opportunities and propose innovative solutions
- Proactive approach to exploring and evaluating emerging technologies
- Strong organizational skills and ability to manage multiple priorities
- Strong sense of organization and prioritizing
- Analytical and problem-solving skills
- Ability to communicate, write and synthesize information
- Ability to multi-task in a rapid-paced environment
- Team spirit, tact, diplomacy, autonomy, rigor, and discipline
Benefits
- Flexible hours
- Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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