Training and Quality Assurance Specialist focused on empowering call center agents and ensuring standards. Collaborating with QA Departments to continuously enhance training modules and agent performance.
About the role
- Senior QA Engineer ensuring quality and reliability of web and mobile applications. Collaborating with teams to design, execute test cases, and contribute to automation efforts at Eptura.
Responsibilities
- Recognize testing needs and design, review, and execute Functional, Exploratory, Regression, and Integration test cases.
- Identify bugs promptly and ensure quality deliverables; document, track, and manage defects using JIRA and Confluence.
- Perform functional, integration, regression, and end-to-end testing for web and mobile applications.
- Establish and maintain traceability of requirements through test cases to improve coverage.
- Participate in troubleshooting and triaging issues with different teams to drive root cause identification and resolution.
- Contribute to automation scripting as required by project demands.
- Execute database queries for back-end testing and performance validation.
- Work on Azure applications, including app deployment and automation tasks.
Requirements
- Hands-on experience in Testing Life Cycle activities, including reviewing needs, specifications, and technical design documents for feedback.
- Strong experience in web application testing and mobile app testing, ensuring compliance with modern standards.
- Familiarity with Git, BitBucket, SQL, Postman, Swagger API documentation, and other testing tools and methodologies.
- Proficient in defect management and bug reporting tools like JIRA and Confluence.
- Experience working in an Agile/Scrum development process.
- Knowledge of Azure cloud services, including API, Function Apps, App Services, and PowerShell scripting for automation.
- Experience in build deployment and setting up CI/CD pipelines for Azure cloud environments.
- Knowledge of AI tools is an added advantage.
Benefits
- Health insurance fully paid–Spouse, children, and Parents
- Accident insurance fully paid
- Flexible working allowance
- 25 days holidays
- 7 paid sick days
- 13 public holidays
- Employee Assistance Program
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- **Eptura Information**
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- Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.
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