Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
About the role
- Inkasso Agent managing legal correspondence and inquiries for EOS Collection Operations. Focusing on efficiency and organization in debt collection tasks.
Responsibilities
- Communications professional: You handle complex written correspondence from debt counseling agencies, lawyers, and courts to clarify legal matters.
- Telephone contact: You respond to phone inquiries about collection cases, including installment payment and deferral agreements.
- Analytical talent: You review customer files for collectability, decide on claim cases, and monitor complicated issues.
- Strategic decision-maker: You make independent decisions about the collection process, taking into account cost-effectiveness and legal considerations.
Requirements
- Completed commercial training or relevant experience in dunning/collections, ideally as a legal assistant (Rechtsanwaltsfachangestellte) or in collections administration
- Strong communication skills and precision in spoken and written language
- Ability to stay calm and maintain an overview even under high workload
- Good knowledge of Microsoft 365 (especially Teams, Outlook, Excel)
- Willingness to learn and ability to quickly get up to speed on new topics
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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