Sr Onboarding EAR Specialist managing onboarding processes within Ameriprise Financial. Partnering with local operations leaders and mentoring teams in various states and regions.
About the role
- Accounts Receivable Clerk responsible for maintaining customer accounts and ensuring timely collections. Collaborating with office manager and warehouse staff in a fast-paced environment.
Responsibilities
- Answer incoming phone calls and direct inquiries to the appropriate department
- Serve as a point of contact for customer payment inquiries and account issues
- Communicate with customers via phone, email, mail, or in person to resolve billing concerns
- Generate and send out invoices in a timely manner
- Collect overdue invoices and follow up on delinquent accounts
- Carry out billing, collection, and reporting activities according to established deadlines
- Review AR aging reports to ensure compliance with company standards
- Develop and implement recovery strategies to reduce outstanding receivable
- Maintain an up-to-date billing system and accurate customer files
- Perform account reconciliations and process adjustments as necessary
- Monitor accounts for non-payments, delayed payments, and other irregularities
- Prepare bank deposits, process receipts, and ensure accurate posting of payments
- Generate account analyses and assist with monthly closing procedures
- Work closely with the office manager to support both financial and administrative functions
- Coordinate with warehouse staff and other departments as needed to resolve account or customer service issues
Requirements
- High school diploma or equivalent (Associate’s degree or bookkeeping coursework preferred)
- Proven experience as an Accounts Receivable Clerk or in a similar role
- Strong ability to calculate, post, and manage accounting figures and financial records
- High degree of accuracy and attention to detail
- Data entry proficiency and aptitude for working with numbers
- Hands-on experience with spreadsheets and accounting software
- Proficiency in English and Microsoft Office Suite
- Excellent communication, negotiation, and customer service skills
- Ability to work independently and as part of a team in a warehouse/office environment
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