Business Technology Manager in Assurance Department at EisnerAmper. Collaborating on innovations in assurance processes and software tools to improve client service.
About the role
- Product Operations Specialist focused on optimizing product workflows and collaboration across teams at Eon. Enhancing communication and efficiency within the Product team for better healthcare solutions.
Responsibilities
- Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high-quality delivery.
- Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
- Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
- Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.
- Collaborate closely with cross-functional and executive teams to keep initiatives on track and aligned to roadmap priorities.
- Support planning and coordination of releases, including tracking status, aligning stakeholders, and consolidating updates.
- Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.
- Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign-offs are complete before deployment.
- Help define and maintain dashboards and reporting on roadmap progress, release health, and product delivery metrics.
- Track key indicators such as cycle time, release cadence, and throughput to support continuous improvement.
- Support Product leaders by organizing data, feedback, and insights needed for prioritization and continuous improvement.
- Support creation and coordination of internal release notes, feature overviews, and enablement materials.
- Ensure Customer Success, Implementations, and Support receive accurate and timely updates about what’s shipping, when, and why.
- Help manage product feedback loops. Organizing customer feedback, field input, and support tickets into actionable insights for the Product team.
- Maintain a clear, up-to-date source of truth for product decisions, roadmaps, and release plans.
- Keep internal product documentation organized, up-to-date, and easily accessible.
- Help drive consistency in how Product work is documented, communicated, and reviewed across teams.
Requirements
- 3–6 years of experience in Product Operations, Product Management, Program/Project Management, or a related role (SaaS or health tech).
- Hands-on experience with JIRA, Confluence, and similar product delivery tools.
- Strong organizational and coordination skills, with a track record of supporting cross-functional initiatives.
- Excellent written and verbal communication skills.
- Comfortable working with data (e.g., creating reports, tracking KPIs, building simple dashboards).
- Bachelor’s degree in a relevant field or equivalent experience.
- Nice to have: Experience supporting products in healthcare technology, clinical workflows, or patient engagement systems.
- Familiarity with agile development practices and release management.
- Ability to translate complex technical or clinical concepts into clear, compelling narratives and strong product storytelling skills.
- Experience creating internal enablement materials, product documentation, or release communications.
Benefits
- Competitive salary
- Health insurance
- Referral bonuses
- Unlimited vacation time
- Paid Maternity and Paternity leave
- Professional development and career growth opportunities
- Awesome team members
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