Hybrid Product Operations Specialist

at Eon

• Job title: Product Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $125,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• Product Operations Specialist focused on optimizing product workflows and collaboration across teams at Eon. Enhancing communication and efficiency within the Product team for better healthcare solutions.

Responsibilities

• Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high-quality delivery.
• Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
• Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
• Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.
• Collaborate closely with cross-functional and executive teams to keep initiatives on track and aligned to roadmap priorities.
• Support planning and coordination of releases, including tracking status, aligning stakeholders, and consolidating updates.
• Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.
• Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign-offs are complete before deployment.
• Help define and maintain dashboards and reporting on roadmap progress, release health, and product delivery metrics.
• Track key indicators such as cycle time, release cadence, and throughput to support continuous improvement.
• Support Product leaders by organizing data, feedback, and insights needed for prioritization and continuous improvement.
• Support creation and coordination of internal release notes, feature overviews, and enablement materials.
• Ensure Customer Success, Implementations, and Support receive accurate and timely updates about what’s shipping, when, and why.
• Help manage product feedback loops. Organizing customer feedback, field input, and support tickets into actionable insights for the Product team.
• Maintain a clear, up-to-date source of truth for product decisions, roadmaps, and release plans.
• Keep internal product documentation organized, up-to-date, and easily accessible.
• Help drive consistency in how Product work is documented, communicated, and reviewed across teams.

Requirements

• 3–6 years of experience in Product Operations, Product Management, Program/Project Management, or a related role (SaaS or health tech).
• Hands-on experience with JIRA, Confluence, and similar product delivery tools.
• Strong organizational and coordination skills, with a track record of supporting cross-functional initiatives.
• Excellent written and verbal communication skills.
• Comfortable working with data (e.g., creating reports, tracking KPIs, building simple dashboards).
• Bachelor’s degree in a relevant field or equivalent experience.
• Nice to have: Experience supporting products in healthcare technology, clinical workflows, or patient engagement systems.
• Familiarity with agile development practices and release management.
• Ability to translate complex technical or clinical concepts into clear, compelling narratives and strong product storytelling skills.
• Experience creating internal enablement materials, product documentation, or release communications.

Benefits

• Competitive salary
• Health insurance
• Referral bonuses
• Unlimited vacation time
• Paid Maternity and Paternity leave
• Professional development and career growth opportunities
• Awesome team members