Index Client Services Manager managing customer retention, adoption, and satisfaction across the Americas region with a focus on client experience. Collaborating with teams to enhance onboar...
About the role
- Client Services Officer at Entain providing customer support via email, chat, and phone. Ensuring high-quality customer interactions and managing accounts with accuracy and care.
Responsibilities
- Deliver fast, friendly and confident support by responding to high-volume inbound enquiries across live chat, phone and email.
- Verify customers and manage accounts with accuracy, care and strong attention to detail, ensuring every interaction is captured clearly in our systems.
- Play an active role in identifying unusual activity, helping to spot fraudulent accounts, financial patterns and emerging trends.
- Champion Entain’s commitment to Safer Gambling by upholding our high standards and keeping our customers protected.
Requirements
- Deliver exceptional customer service, creating positive, personalised experiences for every customer.
- Communicate clearly and confidently, both in writing and verbally, across email, live chat, and phone.
- Pay close attention to detail to ensure customer account updates and requests are handled accurately and efficiently.
- Thrive in a fast-paced environment, showing adaptability, resilience, and a proactive approach.
- Collaborate effectively with your team, contributing to a supportive and positive work culture.
- Confidently use customer support tools and technology to deliver efficient, high-quality service.
Benefits
- Hybrid and Flexible Working: Work hard, play smart!
- Office Fun: Our Wellington office is game-ready with a pool table, dartboard, and sports on TV. Work’s never been this fun!
- Learning and Development: Unlock your potential with a wealth of opportunities to grow your skills and expertise.
- Celebrating Success: Join company-wide events that recognise and reward the achievements of our exceptional team.
- Passion for Sport and Racing: Experience the thrill with staff giveaways to sporting and racing events, reflecting our love for entertainment at the heart of everything we do.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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