Manager leading transformation initiatives in Billing & Collections at Goodwin, optimizing processes and improving operational efficiencies in a professional services environment.
About the role
- Collections Supervisor managing team responsibilities in a financial technology firm. Focus on improving productivity and ensuring quality customer experiences in a hybrid role.
Responsibilities
- Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
- Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
- Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
- Identify trends and recommend appropriate solutions to improve performance and drive engagement
- Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function
Requirements
- 3 years of leadership experience in related capacity
- Experience within the financial industry and/or loan operations
- Excellent written and verbal communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Capable of remaining calm under pressure and navigating tense situations, especially during busy hours
Benefits
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Credit and Collections Analyst managing accounts for Cooper Electric Supply, LLC. Involves collection actions, risk assessment, and collaboration with internal teams.
Collections Strategy Assistant responsible for analyzing and improving collections data and processes. Collaborating with various teams to enhance performance and reporting structures within the organization.
Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
Credit Analyst supporting the Credit Manager with administering credit and collections at Bridgestone. Focusing on compliance, collaboration, and continuous improvement in credit processes.
Credit Controller responsible for managing accounts receivable at a global legal business. Collaborating with clients and internal teams to ensure timely payments and smooth customer experience.
Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
Credit & Collections Analyst managing bill - to - cash and customer credit operations at Mondelēz International. Resolving complex queries, debt collections, and collaborating with sales teams.
Credit & Collections Manager overseeing customer credit management and cash collections at Mondelēz International. Managing risk, analyzing data, and leading the C&C process for Latin America.
SIGINT Analyst leveraging signal intelligence analysis to enhance UAS operations. Collaborating with team members to identify and exploit communications related to UAS activities.