AVP, GWPC Technical Manager overseeing the Guidewire Policy Center platform for Sompo International. Leading teams in developing innovative commercial insurance products with a focus on performance and scalability.
Responsibilities
Serve as the application owner for the Guidewire Policy Center platform, overseeing its architecture, performance, and scalability to support Policy Submission and transaction processing
Lead a high-performing development team in designing, developing, and delivering new Commercial Insurance products while ensuring system stability and availability
Explore and implement cutting-edge technologies, including advancements in Guidewire and AI integration, to enhance policy processing efficiency, reduce overhead, and improve business outcomes
Develop and enforce engineering standards around security, secure coding, logging, alerting, and automation
Lead efforts to identify and address production-related issues, including managing Major Incident events during business and non-business hours, ensuring quick resolution and minimal business impact
Troubleshoot availability and performance issues across multiple layers of deployment, including hardware, operating environments, networks, and applications
Partner with cross-functional teams, including Project Management, Business Architecture, Product, Operations, and Testing, to scope, plan, and deliver projects
Act as a key technical liaison for the Policy Center team, building strong relationships with business stakeholders, IT groups, and vendors
Oversee the maintenance, support, and enhancement of the Guidewire Policy Center ecosystem, including integrations with financial systems, claim systems, portals, third-party vendors etc
Ensure the platform operates in line with SLAs in production and non-production environments
Automate deployments to test and production environments using robust release pipelines to improve efficiency, traceability, and quality
Maintain and govern technical documentation, including architecture diagrams, sequence diagrams, deployment diagrams, and production runbooks
Manage onshore and offshore teams, ensuring effective capacity planning, priority management, and adherence to development methodologies
Foster a culture of continuous improvement by mentoring team members and encouraging technical upskilling.
Requirements
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
10+ years of experience in IT, with 7+ years in Java-based enterprise application development and implementation
5+ years of experience with Guidewire Policy Center development as a Technical Lead in end-to-end commercial policy products implementations
Strong knowledge of REST/SOAP APIs, object-oriented design, orchestration platforms, message queues, and event messaging
Expertise in web servers (Apache Tomcat), relational databases (SQL Server, Postgres), enterprise integration framework and developer tools
Proven experience in automating builds, deployments, and production support resolution using industry-standard tools
Familiarity with monitoring and logging tools to troubleshoot and resolve application performance issues
Demonstrated experience in the P&C insurance domain, with a preference for Commercial Insurance and Policy implementations
Guidewire Policy Center experience and certification required
Prior experience managing technical teams across onshore/offshore models
Strong organizational, priority management, and resource planning skills
Ability to manage critical projects, deliver results within budget and timelines, and articulate technical solutions to business stakeholders
Solid financial planning and budgeting skills.
Proven ability to construct sound business plans and deliver measurable value for stakeholders.
Benefits
Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits
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