Leader in Claims organization at Hiscox overseeing General Liability claims team. Requires extensive experience in claims handling and exceptional management skills.
About the role
- AVP, GWPC Technical Manager overseeing the Guidewire Policy Center platform for Sompo International. Leading teams in developing innovative commercial insurance products with a focus on performance and scalability.
Responsibilities
- Serve as the application owner for the Guidewire Policy Center platform, overseeing its architecture, performance, and scalability to support Policy Submission and transaction processing
- Lead a high-performing development team in designing, developing, and delivering new Commercial Insurance products while ensuring system stability and availability
- Explore and implement cutting-edge technologies, including advancements in Guidewire and AI integration, to enhance policy processing efficiency, reduce overhead, and improve business outcomes
- Develop and enforce engineering standards around security, secure coding, logging, alerting, and automation
- Lead efforts to identify and address production-related issues, including managing Major Incident events during business and non-business hours, ensuring quick resolution and minimal business impact
- Troubleshoot availability and performance issues across multiple layers of deployment, including hardware, operating environments, networks, and applications
- Partner with cross-functional teams, including Project Management, Business Architecture, Product, Operations, and Testing, to scope, plan, and deliver projects
- Act as a key technical liaison for the Policy Center team, building strong relationships with business stakeholders, IT groups, and vendors
- Oversee the maintenance, support, and enhancement of the Guidewire Policy Center ecosystem, including integrations with financial systems, claim systems, portals, third-party vendors etc
- Ensure the platform operates in line with SLAs in production and non-production environments
- Automate deployments to test and production environments using robust release pipelines to improve efficiency, traceability, and quality
- Maintain and govern technical documentation, including architecture diagrams, sequence diagrams, deployment diagrams, and production runbooks
- Manage onshore and offshore teams, ensuring effective capacity planning, priority management, and adherence to development methodologies
- Foster a culture of continuous improvement by mentoring team members and encouraging technical upskilling.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
- 10+ years of experience in IT, with 7+ years in Java-based enterprise application development and implementation
- 5+ years of experience with Guidewire Policy Center development as a Technical Lead in end-to-end commercial policy products implementations
- Strong knowledge of REST/SOAP APIs, object-oriented design, orchestration platforms, message queues, and event messaging
- Expertise in web servers (Apache Tomcat), relational databases (SQL Server, Postgres), enterprise integration framework and developer tools
- Proven experience in automating builds, deployments, and production support resolution using industry-standard tools
- Familiarity with monitoring and logging tools to troubleshoot and resolve application performance issues
- Demonstrated experience in the P&C insurance domain, with a preference for Commercial Insurance and Policy implementations
- Guidewire Policy Center experience and certification required
- Prior experience managing technical teams across onshore/offshore models
- Strong organizational, priority management, and resource planning skills
- Ability to manage critical projects, deliver results within budget and timelines, and articulate technical solutions to business stakeholders
- Solid financial planning and budgeting skills.
- Proven ability to construct sound business plans and deliver measurable value for stakeholders.
Benefits
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia benefits for adults and children
- Vision benefits
- Health Care & Dependent Care Flexible Spending Accounts
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
- Company-paid Disability benefits with very competitive salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Competitive paid-time-off programs, including company-paid holidays
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits
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