Admissions Team Lead overseeing operations in Cedars - Sinai Patient Access Contact Center. Coaching team members and ensuring quality of patient registration and flow.
About the role
- Junior QA Analyst providing quality assurance support by resolving incidents and conducting tests. Requires technical education and knowledge of QA tools like Octane and Jira.
Responsibilities
- Provide support for QA systems by answering questions and resolving incidents.
- Monitor, log, and handle tickets (requests) using Octane, Jira, and VivoNow.
- Support the QA Processes team in executing and validating functional tests.
- Document procedures, solutions, and best practices, contributing to the team's knowledge base.
- Collaborate with development and business teams to analyze and resolve issues.
Requirements
- Technical or university degree in Information Technology or related fields.
- Desired knowledge of QA processes, software testing, and tools such as Octane and Jira.
- Strong communication skills, ability to work in a team, and results-oriented mindset.
- Proactive profile with a focus on problem resolution.
- HIGHER EDUCATION - COMPLETED
Benefits
- Availability for on-site work 2 to 3 times per week.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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