CI&T seeks a Senior Quality Assurance professional to develop test automation for financial clients. Engage in full software development lifecycle within a collaborative environment.
About the role
- Quality Assurance Analyst helping Patreon improve content moderation and creator safety. Supporting a platform where creators earn through memberships and direct sales.
Responsibilities
- Develop, implement, and refine testing and sampling strategies to ensure enforcement and labeling quality
- Work closely with both internal and external cross-functional partners to conduct root cause analysis (RCA) to identify, report, and troubleshoot quality issues across moderation and labeling efforts
- Meet volume and quality targets for regular quality assurance audits
- Assist with monitoring and tracking incidents flagged in the QA process to ensure timely resolution
- Assist with the delivering of individual or group feedback or provide coaching sessions to improve analysts or moderators performance
Requirements
- Excellent analytical, problem-solving, and communication skills
- Ability to work collaboratively in a team environment and independently on complex tasks
- Ability to read and interpret policy and policy process maps accurately
- Fluency in social media platforms and experience within content moderation
- Experience viewing and handling anything that may fall under violative content, such as CSAM, hate speech, misinformation, and adult nudity
Benefits
- healthcare
- vacation leave
- company holidays
- lifestyle stipends
- learning and development stipends
- patronage
- parental leave
- sick leave
- pension with an employer contribution
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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