Hybrid Service Control Analyst

Posted 1 hour ago

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About the role

  • Manage service orders and contracts ensuring compliance with scope and costs. Collaborate in project transitions and coordinate with teams for effective service delivery and billing.

Responsibilities

  • Ensure correct handling of work orders with respect to timing, scope and cost
  • Keep the Backlog file updated
  • Ensure that purchase orders are issued to internal/external suppliers for all deliverables related to the work order
  • Critically review purchase orders
  • Keep the supply and services delivery schedule updated to produce the estimated monthly billing amount
  • Identify costs incurred for materials and equipment in inventories and/or penalties for missed delivery dates on purchase orders
  • Participate in project handover meetings when required
  • Execute adjustments to orders whenever necessary and in accordance with each BU's rules
  • Request billing for service orders and verify their payment
  • Prepare revenue recognition estimates and coordinate activities with different support teams to obtain the estimated recognition
  • Coordinate material deliveries in collaboration with the various support teams
  • Collaborate with the service coordinator on service execution, billing and revenue recognition
  • Control costs, inventory and unbilled orders
  • Maintain regular contact with clients to update deadlines and obtain billing authorization
  • Review the checklist for closing orders.

Requirements

  • Bachelor's degree in Business Administration or Finance
  • Minimum of 2 years' experience in administrative roles
  • Knowledge of organizational ERP processes (Oracle)

Benefits

  • Medical, dental and pharmacy plans, and Wellhub (Gympass)
  • Life insurance
  • Credit union
  • Private pension plan
  • Recognition program
  • Extended parental leave (maternity and paternity)

Job title

Service Control Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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