Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Placement Support Specialist serving Medicaid-enrolled infants, children, youth, and families in North Carolina. Ensuring children are matched with appropriate foster families and providing ongoing support.
Responsibilities
- Perform case management telephonically and/or through home visits within the scope of licensure for special programs like Foster Care.
- Assess and identify appropriate foster home placements considering each child's specific needs and circumstances.
- Develop comprehensive care plans to address objectives and goals identified during assessments.
- Facilitate pre-placement visits and introductions to help children and families transition smoothly.
- Coordinate with internal and external resources to meet the integrated (physical and behavioral) whole person care needs of the member.
- Maintain strong relationships with foster families, providing support and guidance throughout the placement process.
- Support members' access to appropriate quality and cost-effective care, modifying plans as needed.
- Maintain accurate records of placements and communications following organizational and legal requirements.
Requirements
- Requires MS/MA in social work, counseling, or a related behavioral health field or a degree in nursing and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background.
- Requires an active, current and valid license as an LCSW, LCMHC, LMFT, or RN issued by the state of North Carolina.
- Previous experience in foster care, social work, or related fields is strongly preferred.
- Strong understanding of the foster care system and child welfare policies is strongly preferred.
- Excellent interpersonal and communication skills, with an ability to work collaboratively is strongly preferred.
- Proficiency in Microsoft Office Suite and experience with child welfare databases is strongly preferred.
- Empathy, compassion, and a strong commitment to child welfare is strongly preferred.
Benefits
- $3,500 SIGN ON BONUS
- paid holidays
- Paid Time Off
- medical, dental, vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Support Specialist assisting developers with account and billing questions at Replit. Collaborating with global teams to enhance user experience and product support.
Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
Customer Service Officer providing exceptional service to pharmacy partners at Sigma Healthcare. Collaborating across teams to ensure timely and professional customer support in a fast - paced environment.
Sales Associate responsible for customer service at Bosselman Pump & Pantry. Handling food operations and ensuring a clean environment for customers and associates.
Sales Associate responsible for customer service, sales processing, and food safety at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean work environment.
Sales Associate serving customers quickly and courteously at Bosselman Pump & Pantry. Responsible for food handling and customer service in a retail setting.
Sales Associate responsible for providing customer service and handling food operations at Bosselman Pump & Pantry. Complies with food handling guidelines while ensuring a clean and friendly environment.
Sales Associate providing courteous customer service at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean service environment.