Senior Service Delivery Manager at Wifinity focused on customer satisfaction and service performance in the defence sector. Overseeing operations and relationship building with clients to enhance service delivery.
About the role
- Transition Manager responsible for planning and executing service transitions at dsm-firmenich. Leading strategy and ensuring seamless handover between business units and external partners.
Responsibilities
- Planning, coordinating, and executing service transitions to ensure a seamless handover between business units and external partners.
- Creating and executing detailed transition plans that outline tasks, timelines, milestones, and resource requirements.
- Collaborating closely with project teams and cross-functional departments to ensure full alignment with transition objectives and deliverables.
- Leading the transition of services between BP/GES and GES/BPO, ensuring minimal disruption to business operations.
- Communicating effectively with all stakeholders to keep them informed about progress.
- Identifying potential risks associated with transitions and developing mitigation strategies.
- Overseeing hand-over upon completion of the implementation project.
- Delivering projects within budget, scope, and timeline.
Requirements
- Bachelor’s/Master’s degree
- 8–10 years of experience in managing complex Transition Projects, ideally Process Transformation Projects, including workshop facilitation
- Strong Project management skills, preferably experience in project management tools (e.g. LSS, PMP, Agile, Waterfall and Scrum)
- Lean Six Sigma Green Belt preferred.
- International experience required
- Knowledge of business cases and capacity planning.
Benefits
- A hybrid workplace that offers flexibility to employees across the business.
- A team of diverse employees who aren’t afraid to think outside of the box.
- A caring and supportive environment where you’re empowered to grow and share your ideas.
- A safe, inclusive workplace where you feel welcome.
Job title
Job type
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Not specified
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Tech skills
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