Hybrid Manager I, GBD Special Programs

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About the role

  • Manager I in Medicaid Medical Management overseeing non-clinical specialists ensuring compliance and service delivery. Responsible for training and managing a team to improve program efficiency.

Responsibilities

  • Responsible for supporting the Medicaid Medical Management team by managing and overseeing non-clinical medical management specialists to ensure utilization regulatory compliance and member service delivery
  • Oversees compliance with turnaround times, productivity metrics, reporting, and call times
  • Supervises approximately 20 non-clinical medical management specialists
  • Manages resource utilization to ensure appropriate delivery of care to members
  • Adequate coverage for all tasks and job responsibilities
  • Participates in cross-functional workgroups created to maintain and develop program
  • Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes
  • Develops and conducts training programs for staff involved in the program
  • Extracts and manipulates analytical data to present findings to relevant markets and stakeholders
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports

Requirements

  • Requires a BA/BS
  • minimum of 5 years experience in a related field
  • minimum of 1 year leadership/management experience
  • Utilization review/utilization management experience is a must
  • A current unrestricted RN license issued by the Commonwealth of Virginia is very strongly preferred
  • Experience monitoring associate productivity (i.e. metrics)
  • Prior experience in Medicaid, FIDE, and LTSS markets is very helpful
  • Must be computer literate and comfortable using a variety of applications, especially Word and Excel
  • Strong critical thinking and organizational skills are essential

Benefits

  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical benefits
  • dental benefits
  • vision benefits
  • short and long term disability benefits
  • 401(k) +match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources

Job title

Manager I, GBD Special Programs

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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