Process Improvement Technician working in client operations to optimize printing and IT support processes. Collaborating with Service Desk and technical teams to enhance service efficiency.
About the role
- Director leading Digital Claims Operations at Elevance Health, overseeing operational functions within Claims and driving digitization initiatives for efficiency.
Responsibilities
- Lead key operational functions within Claims
- Oversee teams requiring more complex processes or support
- Ensure timely issue resolution and stability across Claims platforms and processes
- Drive process optimization efforts across Claims operations to improve cycle time
- Manage digitization initiatives to support operational business processes
- Obtain and manage resources to get things accomplished within units of responsibility
- Ensure teams meet production levels and quality, guiding corrective actions as needed
- Build strong partnerships with various internal teams
Requirements
- Requires a BA/BS degree in Information Technology, Computer Science or related field
- Minimum of 7 years of experience leading technology teams and/or cross functional project teams
- 5 years management and/or leadership experience
- Proven experience leading Claims Operations teams and strategy within a large healthcare payor environment strongly preferred
- Proven track record leading Digital Transformation in a Claims operational setting strongly preferred
- Digital literacy strongly preferred
- Health insurance industry experience strongly preferred
- Claims operational experience strongly preferred
- Process Improvement/Six Sigma skillset preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Wellness programs
- Stock purchase plan
- Incentive and recognition programs
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