Monitoring Support Specialist supporting automated tests for enterprise customers in AI - powered customer experience assurance. Investigating failures and preventing service disruptions while on a hybrid schedule.
About the role
- Customer Care Representative handling inquiries regarding insurance benefits and claims via phone and email for Elevance Health. Analyzing data and providing solutions in a virtual work environment.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Requirements
- HS diploma or equivalent
- Previous experience in an automated customer service environment
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
- Experience in a high-volume call center environment preferred
Benefits
- Health insurance
- 401k contribution
- Paid Time Off
- incentive and recognition programs
- equity stock purchase
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