Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Certified Peer Support Specialist coordinating wellness and recovery activities for members at Elevance Health. Engaging with members and families, collaborating on care coordination in a virtual setting.
Responsibilities
- Responsible for care coordination and/or care management activities focused on the wellness and recovery of members
- Identifies opportunities for engagement of members and their families in forming a supportive, recovery network
- Develops and implements provision of onsite psychiatric discharge planning education at Recovery and Resiliency sites
- Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions
- Acts as a resource for staff on decision making and problem solving
- Initiates and maintains contact with assigned individuals and providers to determine member’s response to services
Requirements
- Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role
- Peer Specialist Certification required
- Knowledge of care-coordination and case management concepts strongly preferred
- BA/BS or MBA preferred
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Medical, dental, vision benefits
- Paid holidays
- Paid Time Off
- Wellness programs
- Financial education resources
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