Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- Remote Care Manager providing telephonic patient support at Elevance Health. Managing patient interactions to enhance clinical outcomes and ensure quality care coordination.
Responsibilities
- Provides telephonic support to patients and their families
- Ensures communication and coordination with all stakeholders
- Proactively manages a census of patients, ensuring quality interactions and follow-through
- Makes outbound calls to build rapport and catch decline in patient status
- Identifies patients with chronic and acute needs
- Assists with education, goals of care, and ongoing care coordination
- Communicates with medical director about transitions of care
- Completes documentation for durable medical equipment and Home Health
- Obtains authorizations for medications not on the formulary
Requirements
- Requires a HS diploma or equivalent and a minimum of 3 years of clinical experience
- Current valid active unrestricted RN license in applicable state(s) required
- Multi-state licensure is required if providing services in multiple states
- Experience in a centralized care management team preferred
- Prior healthcare experience serving chronically ill patients preferred
- Health plan, hospice or home health experience preferred
- Telephonic case management or care coordination experience preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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