Customer Experience Associate processing financial transactions and advising customers at TD Canada Trust. Striving for customer satisfaction and promoting banking solutions effectively.
About the role
- Customer Care Representative focused on Behavioral Health calls and inquiries, providing assistance remotely for Elevance Health. Engaging in member relations, documentation, and information provision responsibilities.
Responsibilities
- Answer incoming Behavioral Health and/or Employee Assistance Program calls
- Make outbound calls to members or providers
- Provide information regarding member’s Behavioral Health, Employee Assistance Program, and Worklife referrals
- Operate PC and laptop with dual monitors to extract information
- Document each call/inquiry received
- Develop positive customer relations and coordinate within the company
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Microsoft Office proficiency
- Ability to work independently and de-escalate callers
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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