About the role

  • Account Service Manager at Elevance Health responsible for strategic planning and account management for large accounts. Provides customer service both onsite and offsite with operational collaboration.

Responsibilities

  • Provides strategic planning and account management for large accounts
  • Directs and manages the administration of contractual requirements and obligations
  • Manages the new and renewal implementation process for accounts
  • Interfaces with operations to ensure smooth delivery of services
  • Maintains ongoing account relationships at multiple levels throughout the customers' organizations
  • Makes recommendations for improvements to meet customers' expectations
  • Provides both on-site and off-site customer service
  • Coordinates open enrollment meetings, renewal process, and training sessions
  • Makes routine account visits

Requirements

  • Requires a BA/BS
  • Minimum of 3 years of experience managing business operations and/or customer relationship
  • Any combination of education and experience that provides an equivalent background
  • Travel to worksite and other locations as necessary
  • Account Management experience preferred
  • Experience working in a TPA preferred
  • Experience working with fully insured/ASO groups preferred

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • Paid holidays
  • Paid Time Off
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Short and long term disability benefits
  • Wellness programs
  • Financial education resources

Job title

Account Service Manager

Job type

Experience level

Mid levelSenior

Salary

$69,972 - $119,952 per year

Degree requirement

Bachelor's Degree

Location requirements

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