Customer Management Analyst responsible for centralizing incidents and generating insights. Key role in ensuring service quality for clients at NCR Atleos with a focus on operational efficiency.
About the role
- Technical Business Analyst at Elder Research, bridging business needs with technical solutions through data management and analysis. Collaborate cross-functionally to develop new data products and solutions.
Responsibilities
- Conduct process mapping and analysis to identify inefficiencies, recommend improvements, and support process optimization.
- Define, catalog, and maintain data sets while ensuring data quality, integrity, and accessibility.
- Identify and document data users, their requirements, and use cases to enable effective decision-making.
- Collaborate cross-functionally to develop new data products, solutions, and business processes.
- Translate business requirements into technical specifications for developers, engineers, and stakeholders.
- Lead initial issue response and root cause analysis for technical and process-related challenges.
- Facilitate collaboration through visualization and ideation tools (e.g., MIRO, Mural, FIGMA, Notion).
- Support the development and implementation of data governance and data management best practices.
- Conduct business process modeling using frameworks such as BPMN or UML.
- Gather and document requirements through user stories, use cases, and functional/non-functional specifications.
- Perform data analysis and reporting using Excel, SQL, or BI tools.
- Work within Agile frameworks, including sprint planning, backlog refinement, and stand-ups.
- Partner with technical teams to bridge the gap between business needs and technology solutions.
Requirements
- Bachelors degree in Business, Computer Science, Data Science, Information Systems, or a related field.
- 3 - 5 years of proven experience as a Business Analyst, Technical Business Analyst, or in a related role.
- Strong problem-solving and analytical skills with the ability to interpret complex data.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
- Experience with requirement gathering, user stories, and technical documentation.
- Proficiency with work management and tracking tools (e.g., JIRA, Azure DevOps).
- Strong client delivery and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with data governance frameworks and best practices.
- Preferred Qualifications:
- Experience with SQL for data querying, validation, and reporting.
- Programming skills (Python, R, or similar) for data analysis and automation.
- Familiarity with data visualization tools (Power BI, Tableau, Looker).
- Understanding of ETL processes, APIs, and system integrations.
- Knowledge of cloud-based data platforms (AWS, Azure, GCP).
- Familiarity with data science models and their applications.
- Understanding of and ability to contribute to the Software Development Life Cycle (SDLC).
- Strong attention to detail and ability to create clear technical documentation.
Benefits
- None specified
Job title
Job type
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Degree requirement
Tech skills
Location requirements
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