Business Process Analyst leveraging AI to improve business processes for Global Customer Services at Teradyne. Collaborating with stakeholders and integrating IT to operationalize service products.
AS
Hybrid Business Process Analyst – ERP Intern
Posted yesterday
About the role
- Business Process Analyst / ERP Intern documenting critical order-to-cash workflows in Lake Forest, CA office. This role captures vital details to support future digital transformation initiatives.
Responsibilities
- Document the end-to-end journey of an order, including order entry, credit holds, inventory allocation, warehouse picking, shipping, and invoicing within the ERP
- Conduct interviews and "day-in-the-life" observations with customer service and finance teams to capture manual workarounds and "offline" spreadsheet processes
- Translate complex procedures into clear swim-lane diagrams and flowcharts using tools like Visio, Lucidchart, or Miro
- Formalize undocumented business rules that have been passed down verbally, ensuring they are preserved in a central repository
- Assist in identifying bottlenecks or "pain points" where the ERP limits business efficiency or data visibility
- Organizes and uploads all process maps and standard operating procedures (SOPs) into SharePoint or Confluence
- Document key data points within the system (e.g., SKU formats, customer IDs) to assist with future data integrity projects
Requirements
- Currently pursuing a degree in Business, Information Systems, Industrial Engineering, Supply Chain, or a related field
- Ability to take a complex, multi-step process and break it down into logical, sequential steps
- Strong interpersonal skills to effectively interview staff and explain technical workflows in simple terms
- A high level of accuracy when documenting system fields and business rules
- An interest in how ERPs (e.g., QAD, Oracle/SAP versions, or proprietary systems) function compared to modern SaaS solutions
- Basic familiarity with flowcharting logic (Start/Stop, Decision Diamonds, Process Steps) is a plus.
Benefits
- Flexible work in our Lake Forest Headquarter office at least 3 days/week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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