Business Analyst supporting the implementation of research administration software suite at Beth Israel Lahey Health. Collaborating with stakeholders and technical teams for effective solutions and regulatory compliance.
About the role
- Customer Management Analyst responsible for centralizing incidents and generating insights. Key role in ensuring service quality for clients at NCR Atleos with a focus on operational efficiency.
Responsibilities
- Construir métricas de rendimiento e indicadores contractuales.
- Gestionar y mitigar incidentes relacionados con la operación.
- Preparar información para procesos de facturación (T&M / HWM).
- Generar métricas de calidad (incluyendo análisis de Bad Actors).
- Gestionar y actualizar inventarios asignados.
- Preparar y entregar reportes de apoyo a Managers y Supervisores.
- Desarrollar el informe mensual (Readout) para clientes.
- Diseñar dashboards, automatizaciones y flujos mediante herramientas como Power BI , Power Automate , y manejo de bases de datos.
Requirements
- Carrera universitaria
- Dominio de Microsoft Office (Excel avanzado)
- Experiencia intermedia en análisis de datos: Power BI, bases de datos, dashboards
Benefits
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Business Analyst supporting the implementation of research administration software suite at healthcare network. Collaborating with stakeholders and technical teams for successful project outcomes.
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