Executive Assistant supporting the leadership team at Cloudscaler in managing priorities and running the office. Assisting with diary management, logistics, and event planning.
About the role
- Assistant Dental Office Manager for a multi-location practice in Brooklyn and Queens, overseeing administrative operations and staff training. Managing patient scheduling and office compliance while ensuring a high-quality patient experience.
Responsibilities
- Support the Office Manager in overseeing day-to-day administrative operations across 5+ dental practices in Brooklyn and Queens.
- Supervise, train, and support front office staff—including receptionists, schedulers, and billing specialists—to ensure top-tier performance and service.
- Manage patient scheduling systems to maximize provider efficiency and reduce wait times.
- Address patient inquiries and handle escalations or concerns with professionalism and a patient-first mindset.
- Monitor and enforce compliance with HIPAA, OSHA, and internal office policies; implement improvements where needed.
- Assist with hiring, onboarding, and performance evaluations of administrative staff to foster a positive and productive work environment.
- Collaborate with leadership to streamline workflows, improve processes, and enhance the overall patient experience.
- Maintain inventory and office supplies across multiple locations, ensuring organized and efficient front office operations.
- Leverage dental practice management software (such as Dentrix Ascend, Open Dental, or Eaglesoft) for records, reporting, and financial oversight.
- Contribute to marketing and patient outreach initiatives to support practice growth and engagement.
Requirements
- 3–5+ years of experience in a dental office management or senior administrative role.
- Strong knowledge of dental front office operations, including scheduling, insurance verification, and billing.
- Experience with dental practice management systems (Dentrix Ascend, Open Dental, or Eaglesoft preferred).
- Proven leadership in supervising, mentoring, and training administrative staff.
- Ability to manage multiple locations and high-volume patient flow with efficiency and professionalism.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Excellent communication and conflict-resolution skills.
- Thorough understanding of HIPAA, OSHA, and regulatory compliance standards.
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