Hybrid Specialty Loan Servicing Manager

at EEOC

• Job title: Specialty Loan Servicing Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $79,100 - $131,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, East Petersburg, United States

About the role

• Manage the operations and staff responsible for specialty loan servicing at Fulton Bank. Ensure accuracy and compliance in boarding and servicing loans while leading a team of professionals.

Responsibilities

• Oversee the day-to-day operations of the specialty loan servicing department, ensuring that all loans are boarded and serviced accurately, efficiently, and in compliance with regulatory requirements
• Ensure all tasks are prioritized and completed effectively
• Identify and address any knowledge gaps, workflow issues, or bottlenecks to improve overall team productivity and service delivery
• Assign and delegate tasks as needed, ensuring that all inquiries are resolved within set service level agreements (SLAs)
• Lead, train, and supervise a team of specialty loan servicing professionals, fostering a collaborative and high-performance culture
• Plan, assign and evaluate the work of staff, provide guidance and coaching for employee management and development, implement necessary employee actions, partner with Human Resources to resolve employment related matters
• Set performance goals for the loan servicing team and monitor progress towards achieving these goals
• Provide regular coaching, feedback and performance evaluations to staff
• Coordinate with loan support area to conduct training sessions to ensure that all team members are knowledgeable about various aspects of specialty loan servicing, fostering a versatile and skilled workforce
• Promote cross-training within the team to ensure coverage across different functions, enabling flexibility in handling workloads and maintaining smooth operations
• Respond to departmental and external requests, providing clear and accurate information related to specialty loan servicing activities
• Serve as primary point of contact for participant and agent banks, assisting Participation, Syndication, and SWAP specialists with necessary communication and functions
• Develop and implement operating plans, processes, procedures, systems, and controls to maximize operational effectiveness
• Monitor and evaluate system performance; lead application testing, upgrades and releases within the business unit; support corporate systems initiatives; assign related tasks and complete associated documentation
• Lead, promote and support broader corporate and department initiatives, including change management, organizational planning and mergers and acquisitions

Requirements

• Bachelor's Degree or the equivalent experience
• 7 or more years leadership experience managing teams and multiple processes
• 5 or more years loan servicing, loan operations, or loan processing, with a focus on specialized commercial loan structures including but not limited to participations, syndications, SWAPs, SBA, Floor Plan, Leasing, and Asset Based Lending
• 5 or more years proven track record of successfully managing and implementing specialty loan servicing processes (preferred)
• 5 or more years hands-on experience with loan management systems, preferably with system implementations or migrations (preferred)
• Knowledge of regulatory compliance, operational efficiency, and strong leadership to ensure smooth specialty loan servicing operations and excellent customer service (required)

Benefits

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance
• robust wellness program with financial incentives