About the role

Sales & Customer Success Manager handling inquiries and supporting clients in their learning journey at eduard eLearning GmbH. Collaborating on sales and customer success in the e-learning sector.

Responsibilities

In this role you are the first point of contact for our prospective customers (inbound).
You advise them on selecting the right courses and training programs and actively support them on their path to learning success.
Sales: You conduct qualified advisory and sales conversations (inbound & outbound) and inspire potential customers with our e‑learning solutions.
You create tailored proposals and proactively manage them through to successful closure.
You maintain and manage your sales pipeline in the CRM system and independently monitor all sales opportunities.
You take responsibility for invoice and payment control in close coordination with internal stakeholders.
You actively contribute to the development and optimization of our sales funnel.
Customer Success: You support our existing customers after contract signing and act as the central contact for general inquiries.
You assist with the use of our learning platform and ensure high customer satisfaction and sustainable learning outcomes.
You collect structured customer feedback and work closely with the product team to continuously improve our offerings.

You enjoy active customer contact, are strong at closing deals, and can identify the needs of both prospective and existing customers.
You have at least 3 years of professional experience in inside sales or a comparable role.
Experience in the education sector, adult education, or the e‑learning environment is an advantage but not required.
You are a strong communicator, confident and empathetic, and value close collaboration with the team and internal stakeholders (e.g., product, marketing).
You excel in consultative sales conversations as well as in service‑oriented customer support and find the right approach for different concerns.
You work in a structured, independent, and goal‑oriented manner and are proficient with Google Workspace (e.g., Gmail, Google Docs, Sheets) and, ideally, CRM systems.
You have very good German language skills and good English skills, both written and spoken.

Flexibility: Modern, location‑independent working model with an attractive home office policy.
Team & Spirit: A young, dynamic, and collegial team with flat hierarchies, short decision‑making processes, and regular company events.
Development: Space for personal growth, professional development, and gaining valuable experience.
Equipment: Modern Apple work devices, including a MacBook Pro, for efficient and comfortable work.
Compensation: The collective agreement minimum salary for this position is €3,000 gross per month (full‑time). A market‑conform salary above this is possible depending on your individual qualifications and experience.