Customer Operations Specialist at Expat Explore ensuring travelers are fully prepared for their journeys through effective communication and documentation management.
About the role
- Operations Specialist reviewing and adjudicating claims at ECMC Group, ensuring compliance with regulations and resolving documentation issues. Requires knowledge of loans and claims processing.
Responsibilities
- Reviews claim documentation for adherence to compliance standards.
- Adjudicates claims based on regulatory guidelines.
- Verifies loan/claim information for completeness and accuracy.
- Reviews data for errors, inconsistencies, or discrepancies and makes appropriate corrections.
- Performs data entry reviews to verify that promissory notes are valid.
- Confirms that interest rate is accurate and interest amount requested is correct.
- Reviews specialty claims to ensure appropriate documentation is added to the claim.
- Writes return or denial letters to the lender or servicer.
- Performs other duties and responsibilities as assigned.
Requirements
- High School degree or GED
- 2+ years of relevant work experience
- Basic math skills while completing daily work responsibilities
- Basic proficiency in Microsoft Office suite
- 1 year of experience reviewing claims (preferred)
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off.
- Paid time off accrual starting at 20 days/year.
- Commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs.
- Student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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