Regional Commercial Operations Manager supporting BurdaLuxury’s operational frameworks across Asia. Ensuring pricing and proposals are applied consistently across markets.
About the role
- Operations Specialist Lead coordinating daily workflow in Claims department. Ensuring compliance and quality assurance while assisting team members with escalated inquiries.
Responsibilities
- Assists with the coordination of daily workflow in the Claims department.
- Researches and answers escalated questions or higher-level processes from other team members.
- Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met.
- Monitors, evaluates and provides feedback on the quality of work performed by team members.
- Acts as a liaison between ECMC and service providers concerned in claims processing.
- Analyzes data and trends related to department performance metrics to make recommendations for improvements.
- Resolves data inconsistencies or inaccuracies through collaboration with internal customers.
- Updates department procedures and ensures team members understand them.
- Works on departmental projects and tracks progress for timely implementation.
- Ensures compliance with regulations and maintains confidentiality of information regarding performance.
Requirements
- High school diploma or GED
- 5+ years of relevant work experience
- 3+ years of experience in a claims environment or similar business function
- Intermediate proficiency with mathematical skills and concepts
- Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications.
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off and paid time off accrual starting at 20 days/year.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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