Customer Operations Specialist at Expat Explore ensuring travelers are fully prepared for their journeys through effective communication and documentation management.
About the role
- Operations Specialist Lead coordinating daily workflow in Claims department. Ensuring compliance and quality assurance while assisting team members with escalated inquiries.
Responsibilities
- Assists with the coordination of daily workflow in the Claims department.
- Researches and answers escalated questions or higher-level processes from other team members.
- Conducts department training and provides quality assurance measures to ensure compliance and regulatory requirements are met.
- Monitors, evaluates and provides feedback on the quality of work performed by team members.
- Acts as a liaison between ECMC and service providers concerned in claims processing.
- Analyzes data and trends related to department performance metrics to make recommendations for improvements.
- Resolves data inconsistencies or inaccuracies through collaboration with internal customers.
- Updates department procedures and ensures team members understand them.
- Works on departmental projects and tracks progress for timely implementation.
- Ensures compliance with regulations and maintains confidentiality of information regarding performance.
Requirements
- High school diploma or GED
- 5+ years of relevant work experience
- 3+ years of experience in a claims environment or similar business function
- Intermediate proficiency with mathematical skills and concepts
- Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications.
Benefits
- Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off and paid time off accrual starting at 20 days/year.
- Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Deposit & Payments Ops. Specialist ensuring accurate and efficient processing within finance. Requires knowledge in garnishment area with interaction to clients and leadership.
Processing specialist in financial services ensuring accurate and efficient output while adhering to policies. Requires high school education and up to two years of relevant experience.
Operations Support Consultant managing oversight and strategic development of energy supply programs at Xcel Energy. Collaborating with multi - disciplinary teams to enhance operational efficiency.
Manager of Claims leading operational functions at nonprofit ECMC Group to ensure compliance and efficiency in claims processing. Responsibilities include employee coaching and managing performance metrics.
Operations Specialist processing bankruptcy functions for ECMC Group with a focus on accurate processing and timely correspondence of bankruptcy functions. Ensures compliance with federal and organizational procedures for both ECMC and Department of Education held loans.
Operations Specialist managing inquiries regarding FFEL loans at ECMC Group. Resolving issues related to borrower accounts and providing guidance on loan resolutions.
Operations Specialist Senior managing bankruptcy accounts for ECMC Group in Minneapolis. Requires 3+ years experience and knowledge of bankruptcy laws and FFELP.
Operations Manager overseeing borrower and loan services at ECMC Group, focusing on customer inquiries and team performance. Ensuring regulatory compliance and optimizing processes in a hybrid role based in Minneapolis.
Operations Specialist reviewing and adjudicating claims at ECMC Group, ensuring compliance with regulations and resolving documentation issues. Requires knowledge of loans and claims processing.