Quality Analyst developing quality control plans and procedures for Newport News Shipbuilding. Collaborating with various stakeholders to ensure compliance with established standards.
About the role
- Junior Customer Experience Analyst at Grupo Equatorial addressing client feedback and improving satisfaction in service delivery across various channels.
Responsibilities
- Atender a clientes por diversos canais;
- Realizar pesquisas de satisfação e coleta de feedback dos clientes para identificar pontos de melhoria;
- Analisar dados simples, como métricas de atendimento e NPS (Net Promoter Score), para identificar tendências e gerar relatórios;
- Auxiliar projetos de melhoria da experiência do cliente, como a implementação de novas ferramentas ou processos;
- Analisar o comportamento do consumidor;
- Realização gestão das contas da carteira;
- Apresentar soluções junto ao cliente;
- Atualizar e registrar atendimentos;
- Desenvolver e executar campanhas de pontos e relacionamento com a base.
Requirements
- Graduação completa: engenharia, engenharia de energia, administração, economia ou áreas correlatas.
- Experiência em atividades comerciais
- Experiência em atividades de Atendimento ao cliente no ACL (varejista e/ou atacadista)
- Conhecimento em ferramentas de CRM (diferencial: Salesforce)
- Conhecimento de pesquisa (diferencial: NPS e CSAT)
Benefits
- Plano de Saúde e Odontológico para você e sua família (dependentes diretos);
- Seguro de vida que protege seu presente e seu futuro;
- Auxílio-creche.
- Ticket alimentação e refeição para recarregar suas energias.
- Vale-transporte para chegar com segurança;
- Ou vale estacionamento.
- Wellhub (antigo Gympass);
- Participação nos resultados;
- Previdência Privada.
- Universidade Saber
- Plataforma com trilhas de aprendizado, conteúdos e capacitações para impulsionar o desenvolvimento profissional de cada talento;
- Go-Fluent plataforma de idiomas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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