Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.
About the role
- Call Center Agent responsible for managing customer support and inquiries at ECCO Gulf Majorel Qatar. Engaging customers through calls and chat while ensuring high satisfaction levels.
Responsibilities
- Deliver exceptional customer service and support
- Handle inquiries and resolve issues
- Ensure customer satisfaction through effective communication
- Respond to high-volume inbound/outbound calls and emails
- Use call center software and CRM systems to document interactions
- Maintain accurate call logs and case notes
- De-escalate situations with irate customers
- Engage with customers to build relationships
Requirements
- Bachelor’s degree in Business Administration or equivalent qualification
- Minimum of 3 years’ experience in a call center role
- Excellent phone handling skills
- Strong listening abilities
- Proficiency in using CRM systems
- Strong customer-focused approach
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Flexibility to work shifts
- Fluency in Arabic is Mandatory.
Benefits
- Professional experience in call handling and customer service
- Ongoing product or system training
- Quality assurance evaluations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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