Manager of Live Seller Enablement Services at eBay improving live selling for sellers through interactive, real-time video commerce. Developing services, partnerships, and programs for seller success in live commerce.
Responsibilities
Identify key barriers and bottlenecks in sellers’ shift to live selling
Build and deliver programs that simplify and accelerate sellers’ ability to go live, including host training, onboarding, and content support
Partner with internal stakeholders to align enablement initiatives with overall Live Commerce strategy and product capabilities
Build and lead a 'Hosting-as-a-Service' model
Develop frameworks and standards for high-quality hosting, ensuring consistent, engaging live experiences for buyers
Build and run host certification and development programs to expand hosting talent across markets
Establish and handle a group of external agencies and creators that deliver live production, content creation, and streaming support
Define service models, performance standards, and engagement strategies for agency partners
Collaborate with agencies to co-develop new live commerce offerings, creative formats, and growth initiatives
Be responsible for the development and delivery of host/seller marketing services, including live content creation, social media amplification, and brand partnership support
Build toolkits and guidelines for sellers and hosts to drive visibility and audience growth
Pilot and scale innovative live-selling models that expand eBay’s live inventory
Collaborate with product and operations teams to introduce new features and service offerings that improve accessibility and seller success
Continuously assess new technologies and market trends and find opportunities for differentiation.
Requirements
Bachelor’s degree or equivalent experience in Business, Marketing, or a related field; advanced degree preferred
5+ years of experience in e-commerce, creator economy, live streaming, or seller enablement roles
Proven experience building and scaling programs or services that support creators, sellers, or small businesses
Strong operational and analytical skills with the ability to translate strategy into execution
Exceptional communication and cross-functional leadership capabilities
Deep understanding of live commerce dynamics, including hosting, content production, and audience engagement
Ambitious attitude with comfort in a fast-paced, evolving environment.
Benefits
Medical, financial, and/or other benefits
401(k) eligibility
Paid time off benefits, such as PTO and parental leave
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