AI Technology Strategy and Architecture Lead in charge of shaping AI technology for Eventim. Defining strategies and architectures for responsible AI adoption across products and platforms.
About the role
- AI Product Manager focusing on Regulatory to enhance eBay's customer support ecosystem. Defining AI-powered flows for compliance and efficiency in user experiences.
Responsibilities
- Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify complex regulatory requirements for teammates and customers
- Build intuitive user experiences and backend workflows that ensure compliance while minimizing friction, helping our teammates stay focused and our operations stay efficient
- Collaborate across disciplines —partner with Engineering, Legal, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes
- Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance
- Define and deliver strategy for global regulatory domains (e.g., DSA, PRCi), ensuring alignment across business lines and regional requirements
- Champion a culture of responsible AI, ensuring transparency, fairness, and compliance in every solution you bring to market
Requirements
- 5+ years of product management experience, ideally in AI-driven systems, regulatory domain, or customer experience platforms
- A proven grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments
- Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools)
- Proven ability to collaborate effectively with cross-functional teams and communicate complex ideas with clarity and impact
- Consistent track record of delivering solutions that balance regulatory difficulty with seamless user experience
- Validated ability to clearly articulate product vision and inspire confidence (storyteller)
Benefits
- full range of medical, financial, and/or other benefits
- 401(k) eligibility
- various paid time off benefits, such as PTO and parental leave
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