AM
Air MethodsOperations Manager Assistant
Assist the Communications Operations Manager with daily operations and support Supervisors in team management. Ensure compliance and develop training programs for effective KPI attainment.
About the role
- Serve as a day-to-day partner to high-profile clients and their teams, delivering proactive, thoughtful, and responsive support.
- Manage onboarding, regular check-ins, issue escalation, and ongoing success for talent and entertainment clients.
- Translate client needs into actionable workflows across operations, engineering, and leadership.
- Build trust with clients by demonstrating discretion, clear communication, and a deep understanding of their sensitivities and priorities.
- Lead monitoring and reporting workflows related to harmful content, platform escalations, and content takedowns.
- Maintain and improve our Airtable-based operational system—ensuring data accuracy, actionable insights, and reliable reporting to platforms and clients.
- Draft, refine, and deliver ad-hoc reports for clients and partners (platforms, legal teams, agencies).
- Support the sales cycle by preparing client materials, including deep research on sales prospect needs.
- Collaborate with leadership on POCs, pilot setups, and custom workflows for enterprise prospects.
- Act as a voice of the client internally—surfacing patterns, insights, and opportunities to improve our product.
- Coordinate closely on platform relationships, policy issues, and emerging AI-likeness threats.
- Support special projects (e.g., content audits, platform research, client education materials) as needed, including by identifying operational inefficiencies and implementing scalable systems and processes.
Requirements
- 3–6+ years of relevant experience in a client-facing, client-ops, consulting, or similar environment.
- Prior experience in entertainment, tech, AI, social media, or early-stage startups is a plus.
- Comfort with Airtable, data analysis, and operational tooling.
Benefits
- Direct ownership and influence in shaping client operations from the ground up.
- Work closely with founders and high-profile clients navigating one of the fastest-moving areas of technology and policy.
- Be part of a small, ambitious, and high-impact team working on a meaningful mission.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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