Program Manager leading strategic projects at Prudential's asset management division. Collaborating with cross - functional teams to drive business growth and enhance operational efficiency through innovative solutions.
About the role
- Program Manager leading design and delivery of application training across the organization, enhancing team proficiency with enterprise tools. Focused on optimizing training for productivity and collaboration.
Responsibilities
- Lead the design, delivery, and optimization of application training across the organization.
- Ensure end-users have the skills to effectively leverage technology to increase productivity, efficiency, and collaboration.
- Design, develop and deliver instructor led (virtual, hybrid, in person) learning programs on specific programs and Microsoft 365 products.
- Facilitate and assess needs to adapt to skill level and department needs that are engaging, interactive and promote real scenario learning.
- Maintain and update training documents as systems evolve or new versions become available.
- Collaborate and serve as the liaison with IT department and users in order to translate technical updates to align training content with business processes, system configuration, skill gaps and system training needs.
- Support organizational learning initiatives tied to strategic initiatives and the organizational business plan.
- Provide measurements of the training as to the effectiveness of the training, along with proficiency outcomes by utilizing pre and post implementation training assessments along with tracking of completion of training by utilizing the Learning Management System to provide reports to leadership.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements
- Five years to eight years of similar or related experience, including preparatory experience.
- A college degree.
- M365 Certification
- Knowledge of financial banking technology (Fiserv (DNA), TalkDesk; familiarity of LOS varying platforms.
- Experience in designing, developing and execution of training for end users.
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