Hybrid Solutions Engineer

at Eagle Eye

• Job title: Solutions Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$125,000 - CA$175,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Google Cloud Platform
• Location requirements: Hybrid, Toronto, Canada

About the role

• Solutions Engineer designing and delivering complex solutions for retail clients. Collaborating technical expertise with business acumen in a hybrid setting in Canada.

Responsibilities

• The solutions engineer plays a vital role in bridging the gap between client expectations, product capabilities, and implementation.
• As a Solution Engineer, you are the Solution Owner for the life of the account.
• You will combine deep technical expertise with executive-level business acumen to design solutions that win business, ensure those solutions are delivered faithfully, align with our product capabilities and roadmap and drive long-term growth.
• You act as the 'Solver' who navigates the technical 'How' and the 'Influencer' who guides the client to the strategic 'Why'.
• Drive the technical discovery, custom demos, and Proof of Concepts (POCs) to secure the technical win.
• Collaborate with AEs to complete technical responses (RFI/RFP), ensuring accurate scope definition and package estimation.
• Design complex, enterprise-level solutions that align client goals with platform capabilities, identifying and closing any potential 'solution gaps' early.
• Act as the guardian of the solution during implementation. Ensure the project remains 'in the spirit' of what was sold and prevent scope creep.
• Support internal and external kickoffs to ensure a seamless handover to Professional Services, translating the vision into actionable use cases.
• Consult with delivery teams to solve challenges using the platform's existing capabilities rather than unnecessary custom builds, protecting the Product Roadmap.
• Act as an escalation point for solution-related issues post-implementation, tracking adoption to ensure the client derives maximum value over the long term.
• Focus on continuous improvement - Identify new opportunities for 'Net New ARR' and 'Net Revenue Retention' (NRR) by aligning the client's evolving maturity with new platform features and support the AM and CSM in active pursuit of these opportunities.
• Provide strategic feedback from the field to the Product team to shape future capabilities.
• The successful applicant will be highly technically skilled, innovative, a great communicator with strong levels of emotional intelligence.

Requirements

• Able to adapt quickly to change and be flexible
• A strong and articulate communicator with excellent customer facing skills
• A problem solver and comfortable making decisions
• Able to plan and organise
• A complete team player
• Technically competent
• Confident presenting to large audiences
• A blend of great business savvy, technical prowess and strong presentation skills
• Excellent analytical skills to analyse customer requirements and map these to key platform capabilities,
• Strong technical and functional understanding of software platforms and especially APIs.
• Strong understanding of database and other system components.
• Strong technical understanding of the Google Cloud Platform.
• Proven experience of planning, facilitating and leading workshops and meetings to deliver an agreed outcome.
• Proven experience of delivering complex software solutions to large retail customers.
• Awareness of security considerations underlying the Eagle Eye platform.
• Awareness of the software development lifecycle.
• Desirable to possess an understanding of the retail and/or hospitality technology space
• Ability to travel up to 25% to client sites for technical discovery, project kick-offs, and strategic solution reviews.

Benefits

• A competitive base salary
• Discretionary Bonus Plan with potential to earn up to 20% of salary dependent on your own personal behaviors, achievement of goals and company revenue targets. Also eligible to participate in the company commission plan.
• Flexibility to work from home/various office locations
• Generous annual leave package including:
• - 25 days paid annual leave
• - 5 days paid sick leave which, if unused, gets added to your annual leave the next year
• Support in continuous learning and self-development
• Access to employee assistance program
• Access to the paid Headspace app subscription
• Mental Health First Aiders to support employee’s mental wellbeing
• Employee Resource Groups focused on underrepresented groups in Eagle Eye, including Purple Women
• Charity Committee committed to organizing events throughout the year to raise money for those less privileged
• A friendly, fun, growing team of people who work hard but love to play hard too, with location-specific Christmas parties and an annual whole-company get-together hosted in the UK
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP – Group RRSP with employer match
• Group Life – AD&D – Critical Illness Insurance
• Paid Time Off Benefits
• Work From Home – Flexible hours
• Training & Development
• Bonus – Awards – Gifts
• Employee Assistance Program – Counselling