IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
About the role
- IT Specialist providing OMS implementation expertise at E2 Consulting Engineers, Inc. Evaluating hardware/software deliveries while supporting operational baseline implementation.
Responsibilities
- provide subject matter expertise in support of its OMS implementation at SCE
- evaluating hardware/software deliveries for installation into operational baseline
- performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses
Requirements
- fifteen or more years experience in the field performing complex and conceptual analysis, consulting, project management
- ability to act independently to uncover and resolve issues
- ability to develop and recommend long range goals and objectives
- ability to design, research and develop highly advanced new technological applications
- performing functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies
Benefits
- health, dental, vision, and life insurance
- 401(k) with employer match
- paid time off
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