About the role

  • Forecasting Analyst managing workforce plans for E2 Consulting Engineers. Building staffing plans, forecasting, and performance analysis in a hybrid work environment.

Responsibilities

  • This role is responsible for building workforce plans that support our day‑to‑day operations.
  • It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors to keep service on track.

Requirements

  • Experience with WFM platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc.
  • Experience with multi-site and/or vendor/BPO operations (and managing different shrinkage patterns)
  • Experience supporting multi-skill routing and queue/skill strategy
  • Knowledge of intraday management practices and real-time levers (OT, VTO, reassignments, skill changes)
  • Familiarity with capacity planning for seasonal peaks and event-driven volatility (outages, billing cycles, weather)
  • SQL, Power BI/Tableau, or data modeling skills
  • Experience building standard work, playbooks, governance routines, and reporting automation
  • Exposure to labor rules / union environment (if relevant), timekeeping systems, and policy constraints
  • Experience coaching/mentoring and driving adoption of WFM best practices

Benefits

  • health, dental, vision, and life insurance
  • 401(k) with employer match
  • paid time off

Job title

Forecasting Analyst III

Job type

Experience level

Mid levelSenior

Salary

$65,000 - $85,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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