Key Account Manager focusing on DACH region and selling technical ophthalmology products for Custom Surgical. Engage clinics, conduct demos, and contribute to company growth in a hybrid setup.
About the role
- Customer Account Manager overseeing client relationships in the Aviation sector for Asia Pacific market. Proposing tailored solutions and ensuring customer satisfaction while driving growth.
Responsibilities
- Act as the main point of contact for Aireon Asia assigned customer accounts, addressing inquiries, concerns, and requests promptly
- Understand client needs, goals, and challenges to propose tailored solutions and services, ensuring customer satisfaction, retention and growth
- Resolve customer issues efficiently, escalating when necessary
- React to customer demands and coordinate with internal teams at different time Zones in the world (USA/Europe/Asia)
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with internal sales, product, and support teams to ensure seamless customer experience
- Support Sales team in commercial activities to existing and new customers, including preparation of proposals
- Participate in conferences, shows, delivering Aireon presentations on products, and identifying potential sales
- Stay updated on industry trends, company offerings, and competitor activities
- Ability to travel up to 50%
Requirements
- 5 years of experience in the aviation industry, (Air Traffic, Airlines and Airports data ecosystem in Asia). Previous roles towards/within ANSPs/CAAs (Civil Aviation) will be highly considered
- Proven technical knowledge of Air Traffic technologies, Networks, and Data Subscription services to Aviation Stakeholders in the region
- Successful record as Customer Support/Customer Success, After Sales service manager in cross-functional organizations
- Experience in procurement process, RFP/bids. Preparation of Budgetary proposals
- Ability to work autonomously
- University degree in Business, Aviation, Engineering or another relevant field
- Existing network of customers in Asia in the ANSP/CAA/Aviation domains
- Knowledge of SATCOM industry, Space-Based solutions to Aviation, Surveillance technologies for aviation
Benefits
- Premium medical, dental and vision plan
- Life Insurance and AD&D
- Short Term and Long Term Disability
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement 401K plan with Employer Matching
- Education Assistance and Tuition Reimbursement
- Paid Time Off, Sick Leave, Floating Holidays
- Paid Parental Leave
- Company Sponsored Events
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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