Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Providing personal support for customer service and communication in the energy sector. Collaborating on customer inquiries and documentation tasks within a hybrid working model.
Responsibilities
- Support in customer service and customer communication
- Support in receiving, preparing and responding to network-related (grid-related) customer inquiries
- Support in document and contract management, including ensuring IT-technical documentation
- Participation in reporting
- Taking on special tasks within the work environment in coordination with department management
Requirements
- Completed technical or commercial vocational training
- Very good German skills, spoken and written (at least C1)
- Ideally, some experience in the energy industry
- Proficient in common MS Office tools
- Customer-oriented mindset
- Assertiveness, ability to work independently, strong communication skills and team orientation
Benefits
- 30 days of vacation
- Hybrid work (work from the office, from home, or from within the EU)
- Flexible working hours to help you balance work and private life
- Above-average pay according to collective agreement (13 monthly salaries & bonus)
- Company pension plan and capital-forming benefits
- E.ON employee share program, employee discounts, HanseFit (corporate fitness), company sports and JobRad (bike leasing)
- Numerous training and development opportunities
- Sabbatical
- Family services (including counseling services and support with childcare)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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