Customer Success Manager developing strong relationships with heat pump installers in the UK. Driving growth and supporting customer success while enhancing their business operations.
About the role
- Customer Success Manager at DYG Romania responsible for managing international B2B client relationships and optimizing user acquisition strategies. Seeking motivated candidates with a strong digital marketing background.
Responsibilities
- Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
- Responsible for managing a portfolio of accounts and often being the face of the company to all clients in all business and operational matters.
- Continually monitor and analyze user acquisition data attributed to different sources; learn and employ critical insights for ongoing performance improvement and to maximize ROI through scale and process optimization.
- Daily campaign performance analytics and optimization.
- Develop new business with existing clients and/or identify areas of improvement to meet your monthly KPIs.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Requirements
- Experience from digital agencies, ad-tech and online companies - A must.
- Experience managing international B2B clients - A must.
- Strong verbal and written communication skills in English.
- “Hunter” personality - you will constantly look for new opportunities to grow your business and accounts by being actively engaged with your customers.
- Positive customer success understanding and ability to maintain long term business relationships with international clients.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Experience delivering client-focused solutions to customer needs.
- Excellent listening and negotiation abilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Director of Client Success at Redwood Logistics driving revenue growth and customer retention across enterprise transportation clients. Leading a team to optimize logistics execution and build C - suite relationships.
Customer Engagement Specialist engaging with clients and driving adoption of Practical Guidance at LexisNexis Australia. Collaborating with teams to embed solutions in user workflows with a focus on customer satisfaction.
Provide technical, clinical, educational, and sales support for Abbott leadless technology. Educating healthcare providers and driving therapy adoption in the Great Plains Territory.
Customer Success Team Lead managing Customer Success Managers and Account Managers for Clio's EMEA operations. Driving retention, adoption, and growth in a client - focused role.
Partner Success Associate enhancing partnerships through insights and performance analysis in a leading commerce technology company. Supporting marketing lifecycle and driving exceptional partner service.
Senior Customer Success Manager at TrueContext, leading account management and ensuring customer satisfaction through best practices. Focused on onboarding, engagement measurement, and renewal processes.
Customer Success Manager Jr. at Saipos responsible for client retention and activation. Collaborate with teams to provide a positive customer experience and resolve operational issues.
Account Manager dedicated to customer success in healthcare technology. Ensuring retention and growth within an established customer base while developing strategies for product engagement.
Head of Customer Success overseeing Account Management team at an AI growth platform for service businesses. Focused on driving revenue, retention, and team performance.