ServiceNow Developer designing, developing, and implementing ITSM solutions for clients in a global technology environment. Collaborating with teams to enhance digital workflows and enterprise automation.
About the role
- Technical Project Manager managing AI product initiatives within DXC Technology. Leading project execution and ensuring alignment with technical teams and stakeholders.
Responsibilities
- Own and Drive Specific Initiatives: Take ownership of 1-3 major initiatives within the Delivery Acceleration portfolio (e.g., AI product launches, methodology rollouts, tool integrations, platform builds)
- Build comprehensive project plans with clear milestones, dependencies, resource requirements, and success criteria
- Drive day-to-day execution—running working sessions, tracking progress, managing risks, and ensuring teams have what they need to deliver
- Make real-time decisions on scope, timeline, and resource trade-offs in collaboration with technical leaders and stakeholders
- Hold teams accountable to commitments while maintaining strong collaborative relationships built on mutual respect
- Understand the technical architecture, integration points, and dependencies across AI products, internal systems, third-party tools, and the ServiceNow platform
- Anticipate technical risks and work with engineering teams to develop mitigation strategies before problems escalate
- Facilitate technical design discussions and decision-making without needing to be the deepest technical expert in the room
- Translate technical complexity into clear status updates and implications for non-technical stakeholders
- Ask the right questions to surface hidden dependencies, resource constraints, or architectural concerns early
- Partner with Portfolio and Program Management to ensure your initiatives align with overall portfolio strategy, timelines, and resource plans
- Work peer-to-peer with other Technical Project Managers to identify cross-initiative dependencies and coordinate sequencing
- Build strong working relationships with technical leaders
- Coordinate with Global Acceleration and Modernization PMO, OCM, and Metrics teams to ensure your initiatives integrate with broader A&M transformation efforts
- Contribute project status, risks, and learnings to portfolio-level reporting and decision-making forums
- Facilitate alignment across diverse stakeholders—technical teams, business leaders, end users, and external vendors
- Run effective working sessions that drive decisions, not just status updates—coming prepared with options, recommendations, and clear asks
- Communicate project status transparently—celebrating wins, surfacing risks early, and proposing solutions rather than just reporting problems
- Manage stakeholder expectations proactively, especially when scope, timeline, or resources need adjustment
- Build trust through follow-through, technical credibility, and honest communication
- Operate effectively in environments where requirements evolve, priorities shift, and the 'right answer' isn't always clear
- Adapt project plans quickly as new information emerges, technologies change, or business priorities shift
- Make pragmatic decisions with incomplete information, using judgment to balance speed with quality
- Help teams maintain focus and momentum even when the path forward isn't perfectly defined
- Embrace the iterative nature of innovation—MVPs, pilots, feedback loops, and continuous improvement
- Identify process improvements, reusable templates, and best practices that benefit the entire Delivery Acceleration organization
- Share lessons learned from your projects to help other Technical Project Managers and the broader team improve
- Participate in retrospectives and continuous improvement initiatives that strengthen how the organization delivers.
Requirements
- 7+ years of technical project management experience in software development, AI/ML, or technology consulting environments
- Demonstrated ability to lead complex projects involving cross-functional technical teams, ambiguous requirements, and evolving priorities
- Strong technical acumen—ability to understand software architecture, APIs, data flows, and integration patterns without necessarily being a developer
- Proven track record delivering results in fast-paced, innovation-driven environments where change is constant
- Excellent collaboration skills—ability to work peer-to-peer with senior technical leaders and influence without direct authority
- Project management expertise with various methodologies (Agile, Scrum, Kanban, Waterfall) and the judgment to apply the right approach
- Outstanding communication skills—can explain technical concepts clearly and tailor messages for different audiences
- ServiceNow platform knowledge or experience with enterprise workflow automation preferred
- PMP, CSA & 1-2 ServiceNow CIS Certifications required and/or completed within 120 days
- Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
ServiceNow Developer responsible for ITSM module customization and platform improvement at Egon Zehnder. Engage with teams, ensuring high service quality and data integrity.
ServiceNow Developer providing solutions aligned with client requirements and enterprise performance. Collaborating with stakeholders to ensure quality and facilitating continuous improvements.
ServiceNow Architect developing solutions within the ServiceNow platform for government processes. Engaging in Agile development to drive system improvements and stakeholder needs in a fast - paced environment.
Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
Group Technology Manager overseeing the ServiceNow platform delivery for Truist, ensuring service - aware decisioning and platform integrity. Key responsibilities include governance and risk ownership.
ServiceNow Service Portal Developer responsible for designing, building, and maintaining custom portals on ServiceNow platform. Requires strong expertise in ServiceNow’s Service Portal framework and web technologies.
ServiceNow Developer supporting project teams in development and implementation of solutions. Customizing processes and automating IT and business workflows.
ServiceNow Developer crucial in design, development, and customization of solutions at Cencora. Enhancing efficiency and user experience within IT service management processes.