About the role

Senior Developer at Finastra designing and developing innovative solutions on the ServiceNow platform. Collaborating with business analysts to deliver complex functionalities and improvements in applications.

Responsibilities

Designs and develops solutions on the ServiceNow platform using best practices
Partners with ServiceNow Business Analyst to understand requirements and possible solutions
Takes ownership of complex business requirements and works them to completion
Takes ownership of incident queue and work on remediation to completion
Works closely with the ServiceNow functional team and external development partners to build requested items
Experience configuring and improving core and custom applications
Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules
Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters
Supports upgrades and new releases
Develops reports and dashboard
Load, manipulate and maintain data between ServiceNow and other systems
Develops and maintain clear and concise technical and process documentation
Other duties as required

5+Yrs
Excellent written and verbal communication skills.
Self-motivated and able to work independently and take initiative in identifying and addressing challenges
Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment
Ability to execute multiple tasks simultaneously, efficiently and within a pre-determined time frame
Flexible to work in a constantly changing, high-pressure environment
Ability to build effective relationships with a range of team members, stakeholders, partners, and business users
Basic knowledge of Javascript, HTML and CSS
Experience with ServiceNow APIs, web services/plugins of enterprise software systems
Knowledge of SLA configuration and remediation
Experience in creating reports and dashboards
Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
Strong knowledge of ITSM tools
Experience with CMDB, Discovery, Asset Management, Event Management, Security Operations/Vulnerability Response, etc.
4+5 years of ServiceNow development experience (required)
ServiceNow System Administrator certification (required)
ServiceNow Implementation Specialist certification (preferred)
Experience creating ServiceNow update sets, promoting and testing through multiple instances into production.
Bachelor’s degree in computer science, Information Systems or a related discipline required.

Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
Sustainability: Benefit from paid time off for volunteering and donation matching.
DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.