Technical Operations Manager overseeing building services across North and South America. Driving operational excellence and compliance while collaborating with regional teams.
About the role
- Senior Technical Program Manager at D-Wave managing the planning and execution of quantum computer system deployments. Leading cross-disciplinary teams to ensure successful installations and operations.
Responsibilities
- Plan, lead, and execute quantum computer system deployments, including site readiness, logistics, installation, commissioning, and operational handover
- Own ongoing system lifecycle activities, including maintenance, upgrades, and system modifications
- Drive program execution by defining scope, schedules, dependencies, and milestones; adjust plans as conditions evolve
- Identify, assess, and mitigate technical and operational risks
- Coordinate and influence cross-functional teams without direct authority
- Own project documentation and configuration management
- Serve as the primary coordination point between internal engineering and operations teams, external vendors, service providers, and site stakeholders
- Support incident response and recovery, coordinating troubleshooting, root cause analysis, and corrective actions
- Provide clear visibility and communication through regular status updates and executive-level summaries
- Conduct post-project and post-incident reviews to identify lessons learned
Requirements
- Bachelor’s degree in Engineering (Mechanical preferred) or equivalent practical experience
- 4–7 years of experience managing complex technical programs, hardware systems, installations, or field-deployed infrastructure
- PMP or equivalent certification is a plus, but not required
- Proven ability to estimate effort, build and manage detailed project plans, and deliver programs on time while balancing technical risk and operational constraints
- Strong judgment in ambiguous environments, with the ability to independently research, evaluate options, and recommend solutions
- Excellent written and verbal communication skills, including technical documentation, reports, and executive presentations
- Strong organizational skills with attention to detail and a systems-level mindset
- Experience with project tracking and documentation tools such as Jira, Confluence, MS Project, Smartsheet, or equivalent
- Willingness to travel internationally up to 20%
Benefits
- Competitive pay
- Company ownership
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