Service Manager overseeing restaurant operations, guest service, and team development. Leading culinary experiences and event management in a collaborative environment.
About the role
- Stock Hourly Manager overseeing stock operations during shifts at retail location. Ensuring efficient inventory management and adherence to operational standards while coordinating stock activities.
Responsibilities
- Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
- Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
- Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
- Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
- Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
- Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
- Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
- Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
- Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance
Requirements
- Education and Experience: The combination of education and professional experience must exceed 3 years
- In a supervisory role: 1 years of experience supervising stock or warehouse operations teams preferred
- In a technical role: Requires 3-4 years of experience in stock operations, inventory management, or warehouse operations
- A high school diploma or equivalent is required; an associate degree in Business, Supply Chain Management, or related field can count for 1 of the 3-year requirement
- Knowledge of inventory management systems and stock handling procedures
- Understanding of safety regulations and asset protection protocols in retail/warehouse environments
- Strong organizational and time management skills with ability to prioritize multiple tasks and meet operational deadlines in fast-paced environments
- Demonstrated leadership abilities with experience coaching and developing team members while maintaining accountability for performance standards
- Solid analytical skills with ability to identify inventory discrepancies, investigate variances, and implement corrective actions effectively
- Excellent communication skills with ability to provide clear instructions, document procedures, and collaborate effectively with cross-functional teams.
Benefits
- Employee Discount: 20% off at Dufry, Hudson and HMS Host
- Comprehensive Benefits: Medical/Dental/Vision Insurance
- Paid Time Off and Personal/Parental Leave Programs
- Retirement Programs & Matching Contributions: 401K & RRSP
- Employee Recognition & Anniversary Programs
- Training, Development, & Growth Opportunities
- Tuition Assistance & Scholarships
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