Facilities Operations Manager overseeing property management and collaboration with Client Facility Manager. Ensuring optimal property performance and client satisfaction with operations across diverse locations.
About the role
- Director of Retail Operations at Tampa International Airport managing over 20 stores and driving significant revenue. Leading sales growth and operational excellence in a multi-brand travel retail environment.
Responsibilities
- Oversee daily operations across a large multi-store retail footprint, ensuring all brand, service, and operational standards are consistently met.
- Drive revenue and profit growth by analyzing key performance metrics (sales, margin, labor %, conversion, AOV, UPT, shrink, NPS), managing budgets and forecasts, and taking action to improve results.
- Lead monthly and quarterly business reviews and operations meetings, covering sales performance, promotions, category insights, pricing, and HR initiatives.
- Make strategic decisions around hiring, promotions, and succession planning; build strong, diverse leadership teams and manage performance effectively.
- Ensure consistent execution of opening/closing procedures, cash handling, safety protocols, and all compliance requirements; collaborate with ACDBE partners on reporting and certification needs.
- Build strong relationships with landlords, brand partners, and DBE stakeholders; resolve issues and coordinate facility maintenance and improvement projects.
- Foster a positive workplace culture by championing employee engagement, recognition, and inclusion; coach leaders to support retention, productivity, and team development.
- Partner with the Operations Controller and SVP/VP on P&L management, scenario planning, and long-term operational strategies.
- Work with Supply Chain, Commercial, and Marketing teams to optimize product assortments and inventory turns; ensure accurate ordering, receiving, and stock integrity.
- Lead vendor management and help resolve supply chain issues while maintaining proficiency in retail systems such as MIV, CrunchTime, and Kronos/UKG.
- Execute planograms, visual merchandising, and product placement strategies to drive sales and maintain brand standards.
- Address complex customer and employee concerns; lead change management initiatives and support the rollout of new technologies to enhance efficiency and experience.
- Monitor market trends, competitor activity, and customer behavior; apply category management and space optimization best practices across all locations.
- Ensure compliance with union agreements (CBAs), lease obligations, company policies, and regulatory requirements; maintain audit readiness at all times.
Requirements
- 8+ years in retail operations, with 3+ years in multi-unit leadership.
- Proven success leading large teams, managing full P&L, and overseeing portfolios of 20+ stores and $20M+ in annual revenue.
- Strong P&L ownership, budgeting, and KPI analysis (sales/margin, labor, inventory turns, shrink, conversion, NPS).
- Proficient in retail/workforce systems (MIV, CrunchTime, Kronos/UKG).
- Skilled in inventory control, demand planning, receiving, and vendor management.
- Knowledge of category management, planograms, and visual merchandising.
- Advanced Excel and comfort with data dashboards/BI tools.
- Understanding of union environments, CBAs, leases, and ACDBE/DBE requirements.
- Strategic leadership with ability to scale best practices.
- Strong financial acumen and data-driven decision-making.
- Effective stakeholder relationship management (landlords, brands, unions, ACDBE partners).
- Ability to lead change and support new technology adoption.
Benefits
- Bonus Opportunities!
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