Operations Engineer providing second level technical support for GTT's client base in Network Services and Security fields. Collaborating with various teams to resolve technical incidents and enhance service stability.
About the role
- Operations Executive managing product listings and customer support for BeMyGuest travel technology platform. Collaborating with operators and utilizing AI tools for efficiency in operations.
Responsibilities
- Upload and maintain product information including descriptions, pricing, calendars, and images.
- Ensure the accuracy and quality of product listings across the platform.
- Use AI tools to assist with content creation, optimization, and translation of product descriptions.
- Provide ongoing support to operators using our platform and booking systems.
- Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.
- Assist in troubleshooting reservation system and API integration issues.
- Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.
Requirements
- 1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles.
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong written and spoken English.
- Fluency in Mandarin and/or Cantonese is preferred to support communication with regional partners.
- Experience using AI tools for content creation or translation.
- Familiarity with API or system troubleshooting is an advantage.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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