Accounts Receivable Senior Manager overseeing AR processes, billing, and collections globally for DTN. Leading the AR team to optimize cash flow and ensure customer satisfaction in a fast-paced environment.
Responsibilities
Oversee the Global AR billing process to ensure timely and accurate invoicing in compliance with contracts, agreements, and company policies
Collaborate with cross-functional teams (e.g., sales, CX, contract management, and legal) to resolve any discrepancies in billing terms or client agreements
Monitor and optimize billing system tools for improved efficiency and accuracy
Develop and implement a strategic collections process to achieve cash flow and DSO (Days Sales Outstanding) targets
Monitor aging reports and proactively address overdue accounts to minimize bad debt
Work closely with the collections team to handle escalated accounts and ensure prompt payments from customers
Investigate and resolve customer disputes related to billing or payments, ensuring a resolution in a timely and customer-centric manner
Partner with customer success, sales, and legal teams to address recurring issues and implement process improvements
Oversee customer billing communications, ensuring professional, clear, and consistent messaging to maintain strong customer relationships
Manage and mentor the AR team, fostering a culture of accountability, collaboration, and continuous improvement
Provide regular AR performance reports, including metrics such as collections, DSO, aging, and dispute resolution rates
Ensure compliance with all relevant accounting standards, regulations, and company policies
Requirements
Experience in accounts receivable or finance roles
Strong knowledge of AR processes, billing systems, and collections best practices
Experience in dispute resolution and customer communication
Proficiency in ERP systems (e.g., NetSuite, SAP, Oracle) and reporting tools (e.g., Power BI, Tableau)
Strong analytical skills with the ability to interpret financial data and identify actionable insights
Proven track record of leading, mentoring, and developing high-performing teams
Results-driven, with a focus on achieving AR targets such as collections, DSO, and cash flow
Exceptional problem-solving and decision-making skills
High attention to detail and commitment to accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal skills and the ability to build relationships across departments and with customers
Benefits
Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model (position dependent)
Competitive Medical, Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via learning platform to support employee career advancement
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