Pharmacy Support Assistant managing administrative and financial tasks at BioScript Pharmacy. Collaborating with pharmacies, partners, and patients in a dynamic healthcare environment.
About the role
- Accounts Receivable Senior Manager overseeing AR processes, billing, and collections globally for DTN. Leading the AR team to optimize cash flow and ensure customer satisfaction in a fast-paced environment.
Responsibilities
- Oversee the Global AR billing process to ensure timely and accurate invoicing in compliance with contracts, agreements, and company policies
- Collaborate with cross-functional teams (e.g., sales, CX, contract management, and legal) to resolve any discrepancies in billing terms or client agreements
- Monitor and optimize billing system tools for improved efficiency and accuracy
- Develop and implement a strategic collections process to achieve cash flow and DSO (Days Sales Outstanding) targets
- Monitor aging reports and proactively address overdue accounts to minimize bad debt
- Work closely with the collections team to handle escalated accounts and ensure prompt payments from customers
- Investigate and resolve customer disputes related to billing or payments, ensuring a resolution in a timely and customer-centric manner
- Partner with customer success, sales, and legal teams to address recurring issues and implement process improvements
- Oversee customer billing communications, ensuring professional, clear, and consistent messaging to maintain strong customer relationships
- Manage and mentor the AR team, fostering a culture of accountability, collaboration, and continuous improvement
- Provide regular AR performance reports, including metrics such as collections, DSO, aging, and dispute resolution rates
- Ensure compliance with all relevant accounting standards, regulations, and company policies
Requirements
- Experience in accounts receivable or finance roles
- Strong knowledge of AR processes, billing systems, and collections best practices
- Experience in dispute resolution and customer communication
- Proficiency in ERP systems (e.g., NetSuite, SAP, Oracle) and reporting tools (e.g., Power BI, Tableau)
- Strong analytical skills with the ability to interpret financial data and identify actionable insights
- Proven track record of leading, mentoring, and developing high-performing teams
- Results-driven, with a focus on achieving AR targets such as collections, DSO, and cash flow
- Exceptional problem-solving and decision-making skills
- High attention to detail and commitment to accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills and the ability to build relationships across departments and with customers
Benefits
- Competitive Salary
- Unlimited PTO
- Flexible working hours
- Remote work model (position dependent)
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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