About the role

  • Sachbearbeiter im Forderungsmanagement handling inquiries from debtors and clients. Responsible for process optimization and acting as a liaison with external law firms.

Responsibilities

  • As the primary point of contact, you respond to inquiries (written & by phone) from debtors, debtor representatives, enforcement authorities and clients, weighing potential escalation steps and risk considerations
  • You work independently and, within your mandate, exercise your own decision-making authority on a daily basis
  • You also act as the liaison to the external law firms we retain
  • You contribute to process optimization in your area by proposing improvements
  • After completing your onboarding, you can develop a specialization based on your skills. A specialist role can be the next step in your career progression

Requirements

  • You have successfully completed training as a legal assistant or in office management (m/f/d) with an additional qualification in debt collection/receivables management, or you hold a comparable qualification
  • You have experience in debt collection/receivables management
  • You are characterised by direct, service-oriented customer communication
  • You enjoy working in a team and appreciate a dynamic, IT-driven working environment

Benefits

  • Comprehensive, individual onboarding and regular internal training
  • Flexible working hours (core hours: 10:00–15:45)
  • The option to work remotely up to 2 days per week
  • An interesting and varied range of tasks
  • A pleasant and supportive working environment with fast decision-making processes
  • Central location with excellent public transport connections
  • Diverse employee benefits (hvv Jobticket Premium, parking, performance bonus, company events, employee discounts, company bike leasing)

Job title

Debt Collection Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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