Sachbearbeiter im Forderungsmanagement handling inquiries from debtors and clients. Responsible for process optimization and acting as a liaison with external law firms.
Responsibilities
As the primary point of contact, you respond to inquiries (written & by phone) from debtors, debtor representatives, enforcement authorities and clients, weighing potential escalation steps and risk considerations
You work independently and, within your mandate, exercise your own decision-making authority on a daily basis
You also act as the liaison to the external law firms we retain
You contribute to process optimization in your area by proposing improvements
After completing your onboarding, you can develop a specialization based on your skills. A specialist role can be the next step in your career progression
Requirements
You have successfully completed training as a legal assistant or in office management (m/f/d) with an additional qualification in debt collection/receivables management, or you hold a comparable qualification
You have experience in debt collection/receivables management
You are characterised by direct, service-oriented customer communication
You enjoy working in a team and appreciate a dynamic, IT-driven working environment
Benefits
Comprehensive, individual onboarding and regular internal training
Flexible working hours (core hours: 10:00–15:45)
The option to work remotely up to 2 days per week
An interesting and varied range of tasks
A pleasant and supportive working environment with fast decision-making processes
Central location with excellent public transport connections
Diverse employee benefits (hvv Jobticket Premium, parking, performance bonus, company events, employee discounts, company bike leasing)
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